Return Policy

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At From the Earth Essentials, we are committed to ensuring your complete satisfaction with our products. If you are not entirely happy with your purchase, our return policy is designed to make the process as smooth and straightforward as possible.

Return Policy Details:

Items must be returned within 30 days of the purchase date.

Products must be in their original condition, unused, and in their original packaging.

Proof of purchase is required for all returns.

Non-Returnable Items:

Gift cards

Sale items

Used or opened personal care products (for hygiene reasons)

Return Process:

Contact Us: Before returning an item, please contact our Customer Service team at fromtheearthessentialsco@gmail.com or call 888-628-8476 to initiate the return process. Provide your order number and the reason for the return.

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Prepare Your Return: Pack the item securely in its original packaging. Include all parts, accessories, and documentation.

Ship the Return: Use a trackable shipping method to send the return to the address provided by our Customer Service team. The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part.

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Refunds:

Once we receive your return, we will inspect the item and notify you of the status of your refund.

Approved returns will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Shipping costs are non-refundable unless the return is due to our error.

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Exchanges:

If you received a defective or damaged item and need to exchange it for the same item, please contact us. We will provide instructions for returning the item and will ship the replacement at no additional cost.

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Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving the product. We will arrange for a replacement or refund as quickly as possible.

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Contact Us:

For any questions regarding our return policy or to initiate a return, please contact us at:

Email: fromtheearthessentialsco@gmail.com

Phone: 888-628-8476

Your Satisfaction is Our Priority

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At From the Earth Essentials, we value your trust and are dedicated to providing you with high-quality, natural products. If you have any concerns or issues with your order, please do not hesitate to reach out to us. We are here to help and ensure your experience with our brand is a positive one. Thank you for choosing From the Earth Essentials!